PrivacyPolicy

Welconic ("we," "us," or "our") provides smart guest display software for hotels, serviced apartments, Airbnbs, and corporate offices. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website (welconic.co), web portal (portal.welconic.co), and Welconic Android TV player application (collectively, the "Services").

By using our Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

We collect information in the following categories depending on how you use Welconic:

• Account information: name, email address, phone number, company or property name, billing details, and login credentials when you register or manage an account through our portal.
• Device and technical information: device model, operating system version, app version, IP address, unique device identifiers, network connection status, and screen pairing codes used to link displays to your account.
• Usage and diagnostic data: app interactions, screen pairing events, content playback logs, crash reports, performance metrics, and error logs to keep the Services reliable and secure.
• Content you provide: welcome messages, images, videos, templates, property details, and guest-related display information that you or your team upload or configure for on-screen presentation.
• Communications: messages you send us through contact forms, email, or support channels, including demo requests and feedback.
• Website analytics: pages visited, referral sources, and general usage patterns when you browse welconic.co, collected through standard analytics tools.

We use collected information to:

• Provide, operate, and maintain the Welconic platform, including pairing screens, delivering content, and managing properties.
• Authenticate users, secure accounts, and prevent fraud or unauthorized access.
• Process subscriptions, invoices, and payments where applicable.
• Improve app performance, fix bugs, and develop new features.
• Send service-related notices, security alerts, and support responses.
• Respond to inquiries, demo requests, and customer support needs.
• Comply with legal obligations and enforce our terms and policies.

Where applicable under data protection laws such as the GDPR, we process personal data based on: (1) performance of a contract with you; (2) your consent, where required; (3) our legitimate interests in operating and improving the Services; and (4) compliance with legal obligations.

We do not sell your personal information. We may share information only in these circumstances:

• Service providers: trusted vendors that help us host infrastructure, process payments, send email, provide analytics, or deliver customer support—bound by confidentiality and data-processing obligations.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.
• Legal requirements: when required by law, regulation, legal process, or governmental request, or to protect the rights, safety, and security of Welconic, our users, or others.
• With your direction: when you authorize sharing, such as integrations you enable for your property operations.

Our Services may link to or integrate with third-party websites, payment processors, analytics providers, or hospitality systems. Those third parties operate under their own privacy policies. We encourage you to review their policies before providing information to them.

The Welconic Android TV app may rely on Google Play services and Android system components. Your use of those services is also subject to Google's applicable terms and policies.

We retain personal information only for as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymize it in accordance with our retention practices.

You may request deletion of your account and associated data, subject to limitations where we must retain certain records for legal, security, or billing purposes.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a portable copy of your data. You may also withdraw consent where processing is consent-based.

To exercise these rights, contact us using the details below. We may need to verify your identity before responding. You may also have the right to lodge a complaint with your local data protection authority.

You can manage certain account settings directly in the Welconic portal. On your Android TV device, you may uninstall the Welconic app or revoke permissions through your device settings.

Welconic is intended for business and hospitality use by adults and authorized property staff. Our Services are not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

We may process and store information in countries other than where you are located. Where required, we use appropriate safeguards—such as standard contractual clauses or equivalent mechanisms—to protect personal information transferred across borders.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may also be communicated through the portal, app, or email where appropriate. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: info@welconic.co
• Address: 71 C3, Gulberg III, Lahore, Pakistan
• Phone: +92 326 8484971